Careers with Channel Master

Channel Master is an equal opportunity employer. We are always looking for motivated, talented individuals to be part of our growing team in a fast-paced industry. If you have a passion for television entertainment, technology and consumer satisfaction, please email resume and cover letter to:

Please email resume and cover letter to:
careers@channelmaster.com



Product Manager

Under the direction of the Executive Vice President, the Product Manager will help define and build innovative consumer electronics and digital products that complement and expand Channel Masterís current consumer product portfolio. You will develop the product strategy and roadmap for the group. This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance and executive teams to bring features and products to market and develop and grow business opportunities for Channel Master. A successful candidate will be highly analytical, able to work extremely effectively in a fast pace organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

The Product Manager will be a part of a dynamic team with huge growth potential. If you want to be a part of something bigger where you make a difference, we want you!

Availability: Monday to Friday between the hours of 8:00am-5:00pm.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Define product strategy and vision, and translate it onto a highly creative roadmap
  • Create product definitions supported by crisp business requirements and user feedback that can be used to create product specifications and architecture for each product and application
  • Manage prioritization and trade-offs among customer experience, performance and operational support load
  • Create buy-in for the product vision both internally and with key external partners
  • Work closely with hardware and software engineering teams to deliver products to market
  • Drive product launches including working with public relations team, executives, and other product management team members
  • Proactively identify and resolve strategic issues that may impair the teamís ability to meet strategic, financial, and technical goals

JOB REQUIREMENTS:

  • Bachelorís degree or higher with a technical discipline
  • 7+ years of professional experience with 3+ years of consumer facing hardware and software product management experience in mass market consumer electronics / software / wireless / mobile product management
  • Demonstrated work history of shipping consumer electronics products that involve hardware and software.
  • Concrete experience managing digital products including both hardware and software components through multiple product lifecycles
  • Experience working on consumer electronics products such as Set-top Boxes, Smart TVís, Streaming Devices, Home Automation, and complimentary services on iOS, Android, Windows or other mobile software/applications
  • Experience leading cross-functional teams to deliver products and projects on tight deadlines
  • Experience coordinating product development cycles and software development schedules
Other (knowledge, skills, and abilities):
  • Strong research, reporting and data analysis skills.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to work effectively and efficiently, both as an independent contributor and team member.
  • Strong verbal and written communication skills.
  • Detail oriented in the execution and follow-up of work.
  • Critical thinking and problem solving skills.
  • Strong interpersonal and collaboration skills.
  • Ability to balance and execute against multiple projects/priorities simultaneously.
  • Takes initiatives.

Benefits and Perks:

  • Competitive Pay
  • Comprehensive medical, dental, and vision coverage
  • Paid Time Off
  • Paid Holidays
  • Employee discounts for friends and family

Please email resume and cover letter to:
careers@channelmaster.com

Manager Ė Inside Sales & Customer Service

Under the direction of the President and the Vice President of Sales and Operations, the Manager of Inside Sales and Customer Service will be responsible for the day to day management of the Channel Master inbound Customer Service Call Center. This position is responsible for managing personnel and providing complete oversight of the Inside Sales and Customer Service team including the following core responsibilities:

  • On-boarding of new customers,
  • Up-selling products and services to new and existing customers,
  • Assisting prospective customers with buying questions and related inquiries
  • Providing technical support on Channel Master products and services

Inside sales and customer service manager will also be responsible for drafting internal and external communications; developing tracking and budget metrics; conducting timely and accurate employee performance reviews and tracking expenditures to ensure expenses remain within budget parameters.

The Manager of Inside Sales and Customer Service will be a part of a dynamic team with huge growth potential. If you want to be a part of something bigger where you make a difference, we want you!

Availability: Monday to Friday between the hours of 8:00am-5:00pm.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Manages staff; provides guidance; select, train, motivate, review, coach, develop and retains high performance teams.
  • Conducts interviews, hire new staff, and provide employee orientation in accordance with the companyís demand needs.
  • Provides product knowledge training and systems training to ensure representatives are confident in their abilities.
  • Manages and trains Inside Sales and Customer Service staff to standardize their procedures, answer questions, promote team work, and to develop quality personnel.
  • Assists staff to resolve complex or out of policy operation problems.
  • Establish employee goals and conduct employee performance reviews.
  • Ensures staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, etc.
  • Oversees department productivity; ensures goals are met and errors are at a minimum.
  • Evaluates department processes; recommends and coordinates needed changes based on process analysis.
  • Estimates expenditures for budget purposes.
  • Conducts regular scheduled meetings with team to discuss pertinent subjects and other issues needing to be addressed.
  • Coach and provide career development advice to staff.
  • Reports on Inside Sales activities, successes, projects and challenges.

JOB REQUIREMENTS:

  • 5-7 years of related work experience in an inbound call center environment, 3 of which in a managerial role
  • Knowledge of computer programs including Microsoft Word, Excel, Outlook, and PowerPoint
  • Strong customer service skills
  • Good organizational skills
  • Strong oral and written communication skills
  • Ability to understand budgets and manage efficient use of departmental funds
  • Ability to delegate tasks
  • Ability to effectively lead team
  • Ability to set goals and long term planning
  • Ability to communicate with all levels of the organization
  • Ability to coach and improve performance
  • Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department
  • Ability to adhere to the highest standards of quality while continually performing at the highest possible level
Other (knowledge, skills, and abilities):
  • Strong research, reporting and data analysis skills.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to work effectively and efficiently, both as an independent contributor and team member.
  • Strong verbal and written communication skills.
  • Detail oriented in the execution and follow-up of work.
  • Critical thinking and problem solving skills.
  • Strong interpersonal and collaboration skills.
  • Ability to balance and execute against multiple projects/priorities simultaneously.
  • Takes initiatives.

Benefits and Perks:

  • Comprehensive medical, dental and vision coverage
  • Employer-matching savings programs
  • Paid vacation
  • Employee discounts for friends and family

Please email resume and cover letter to:
careers@channelmaster.com

Entry Level Warehouse Position

You will be responsible for unloading and receiving product shipments. In addition, you will pull and package customer orders for shipping. Excellent communication and organization skills are essential. Some data entry required.

Availability: Monday to Friday between the hours of 7:00am-4:00pm.

JOB REQUIREMENTS:

  • Punctuality and consistent work attendance
  • Team-oriented, adaptable, coachable, dependable
  • Previous warehouse and/or forklift experience a plus, but is not required
  • You MUST be able to lift up to 60 lbs
  • You should enjoy working in warehouse environment, including exposure to the heat and cold

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Pulling and packing orders accurately and efficiently
  • Unloading and receiving containers of product
  • Responding effectively to increased work load, including flexibility with scheduled hours
  • Becoming knowledgeable about the differences between products and their locations
  • Keeping your work area and warehouse clean and organized

Benefits and Perks:

  • Comprehensive medical, dental and vision coverage
  • Employer-matching savings programs
  • Paid vacation
  • Employee discounts for friends and family

Please email resume and cover letter to:
careers@channelmaster.com

Customer Service Representative

As a Channel Master Customer Service Representative, you will receive inbound calls regarding Channel Master products. In addition, you will make outbound calls to follow-up with current customers. The responsibilities of the position include maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Performing data entry using software programs. Excellent communication skills are essential. Typical work schedule: 40 hours/week, Monday to Friday between the hours of 8:00am-5:00pm.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
  • Handle an average of 25-30 inbound customer calls per day, in addition to making outbound calls in regards to customer follow-up
  • Respond effectively to customer inquiries or complaints
  • Understand customers' requirements, meet deadlines and commitments
  • Become knowledgeable about Channel Master products / systems

JOB REQUIREMENTS:
As a Customer Service Representative, you must be driven and ambitious with a strong work ethic. You must also have solid organizational and multitasking skills. It is vital that you have excellent verbal and written communication and interpersonal skills and a commitment to providing quality customer service. You must also have superior decision-making skills and the ability to work well under pressure, both independently and as part of a team.

Specific qualifications for the Customer Service Representative position include:

  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
  • Punctuality and consistent work attendance
  • Team-oriented, adaptable, coachable, dependable
  • Consistent behavior in a manner that is aligned with company values and operating principles
  • Must possess problem solving skills, phone skills, and documentation skills
  • Must be organized and able to handle multiple tasks
  • Knowledge of Channel Master products a plus, but is not required

Please email resume and cover letter to:
careers@channelmaster.com