No Hassle Return Policy
We understand that sometimes it can be difficult to know exactly which products will best meet your needs without being able to try them, especially when it comes to TV antenna accessories. The No Hassle Return policy is designed to take the worry out of selecting the correct product and to give you confidence that we stand behind our products. Our main goal as a company is to provide you with and outstanding customer experience every time you shop with us.
Our Return Policy is simple and straight forward. If you are not satisfied with an item that you purchased on ChannelMaster.com, you can initiate a return within 30 days of delivery for a refund, as long as the item is in its original condition and packaging. (Telescoping Masts are Non-Returnable)
*Items that have been used or damaged by incorrect installation may not be returned. Channel Master is not responsible for installation errors. Original shipping costs are not refundable and you will be responsible for return shipping cost (even if you use a return shipping label provided by Channel Master), except in instances where the item arrived defective.
To return a product you must request a return authorization number (RMA#) which will allow us to track your return and issue a refund once the return is received.
To initiate your return and receive an RMA#, please contact customer service by filling out our online form. A customer service representative will follow up with you regarding your request within 24 business hours.
Return Policy Terms and Conditions: No returns will be accepted without a return authorization (RMA#) number. Product returned with inadequate postage or "Postage Due" will be refused. Returns that are are not in resale condition and/or damaged due to installation error, incomplete or are missing original packaging, manuals and accessories will not be accepted. Original order shipping charges are non-refundable and customers are responsible for return shipping costs. Returns will only be accepted for items purchased from www.channelmaster.com. No refunds will be given for any reason after 30 days from receipt of your order.