CAREERS

Channel Master is an equal opportunity employer. We are always looking for motivated, talented individuals to be part of our growing team in a fast-paced industry. If you have a passion for television entertainment, technology and consumer satisfaction, please email resume and cover letter to:

careers@channelmaster.com

Current Openings (3)

Social Media Manager

Channel Master is a legacy American brand with a rich history in delivering television entertainment. Today, as an alternative television provider without fees or contracts, Channel Master is enjoying rapid market growth as a valuable solution for consumers. To help meet the demands of our rapidly expanding fan-base, we are searching for an enthusiastic individual who is passionate about television, brand building, the sharing of valuable information and contributing to the growth of an exciting company. The successful candidate will have a strong desire to learn the ropes of the television industry from the inside out, and will understand the value and benefits of using a DVR.

The Social Media Manager will be responsible for the development, management and execution of social media strategy, as well as day-to-day operations. A key position within the marketing team, the Social Media Manager will work with cross-functional divisions to inform and educate our fan-base about product announcements, the cord cutting movement and important TV industry activities. As a member of the Marketing team, the Social Media Manager will assist with brand management efforts, national and local targeting strategies, and overall revenue growth.

Salary is negotiable and commensurate with experience.

Required Skills and Experience:

  • BA in Marketing or Communications preferred
  • 5-7 years' experience in social media-centric marketing roles
  • Previous experience managing a social media program with a B2C company
  • Experience with Facebook advertising platform
  • Experience in geo-targeting campaigns through social media
  • The ability to communicate in a conversational style via written language
  • The ability to communicate in an informal style while maintaining professionalism and brand values
  • The ability to provide a consistent tone of voice and personality through written communication
  • Knowledge of social media best practices (posting, sharing, boosting, lead generation, conflict management, customer service, data management)
  • Experience in Adobe Photoshop and image resolution standards
  • Commitment to organic audience growth that is free of baiting tactics
  • Bonus: Biliterate with the ability to write in both English and Spanish
Daily Operations Include:
  • Develop and drive all social media efforts, including content and engagement
  • Develop creative posts for online platforms
  • Establish and execute strategic social campaigns that will result in a larger audience
  • Foster relationships with industry influencers that will result in a larger audience
  • Identify areas of our business where social can help us drive web traffic, create leads and reinforce our brand
  • Ongoing measurement, analytics and reporting, and finding ways to improve metrics through testing and new initiatives
Benefits and Perks:
  • Comprehensive medical, dental and vision coverage
  • Employer-matching savings programs
  • Paid vacation
  • Employee discounts for friends and family

Email Marketing Manager

Channel Master is a legacy American brand with a rich history in delivering television entertainment. Today, as an alternative television provider without fees or contracts, Channel Master is enjoying rapid market growth as a valuable solution for consumers. To help meet the demands of our expanding market and growing customer base, we are searching for an enthusiastic individual who is passionate about television, online marketing and contributing to the growth of an exciting company.

The Email Marketing Manager will be responsible for the development, management and execution of customer-facing email marketing strategy. A key position within the marketing team, the Email Marketing Manager will work with cross-functional divisions within the company to enhance customer communications through list creation, list management, personalization, template design and campaign tracking. As a member of the Marketing team, the Email Marketing Manager will assist with brand management efforts, national and local targeting strategies, and overall revenue growth.

Salary is negotiable and commensurate with experience.

Required Skills and Experience:

  • BA in Marketing or Communications preferred
  • 5-7 years' experience in email-centric marketing roles
  • Previous experience managing a mass email program with a B2C company (online retail preferred)
  • Email copywriting skills and experience
  • Experience optimizing transactional emails
  • Knowledge of email marketing best practices (e.g. how to improve deliverability, how to best personalize email content, email template design, creating strong calls-to-action, writing compelling subject lines, etc.).
  • Ability to quickly learn new software tools
  • Strong project management skills and ability to meet deadlines
  • Basic graphic and web design skills
  • An analytical, data-driven mindset, with the ability to derive actionable insights from data (e.g. A/B testing, analyzing email deliverability/open/click metrics, using Google Analytics)
  • Bonus: Biliterate with the ability to write in both English and Spanish
Benefits and Perks:
  • Comprehensive medical, dental and vision coverage
  • Employer-matching savings programs
  • Paid vacation
  • Employee discounts for friends and family

Customer Service Representative

As a Channel Master Customer Service Representative, you will receive inbound calls regarding Channel Master products. In addition, you will make outbound calls to follow-up with current customers. The responsibilities of the position include maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Performing data entry using software programs. Excellent communication skills are essential. Typical work schedule: 40 hours/week, Monday to Friday between the hours of 8:00am-5:00pm.

Customer Service Representative responsibilities include:

  • Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
  • Handle an average of 25-30 inbound customer calls per day, in addition to making outbound calls in regards to customer follow-up
  • Respond effectively to customer inquiries or complaints
  • Understand customers' requirements, meet deadlines and commitments
  • Become knowledgeable about Channel Master products / systems
Job Requirements
As a Customer Service Representative, you must be driven and ambitious with a strong work ethic. You must also have solid organizational and multitasking skills. It is vital that you have excellent verbal and written communication and interpersonal skills and a commitment to providing quality customer service. You must also have superior decision-making skills and the ability to work well under pressure, both independently and as part of a team.

Specific qualifications for the Customer Service Representative position include:
  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
  • Punctuality and consistent work attendance
  • Team-oriented, adaptable, coachable, dependable
  • Consistent behavior in a manner that is aligned with company values and operating principles
  • Must possess problem solving skills, phone skills, and documentation skills
  • Must be organized and able to handle multiple tasks
  • Knowledge of Channel Master products a plus, but is not required