Channel Master is an equal opportunity employer. We are always looking for motivated, talented individuals to be part of our growing team in a fast-paced industry. If you have a passion for television entertainment, technology and consumer satisfaction, please email resume and cover letter to:

Current Openings

Customer Service Representative

As a Channel Master Customer Service Representative, you will receive inbound calls regarding Channel Master products. In addition, you will make outbound calls to follow-up with current customers. The responsibilities of the position include maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Performing data entry using software programs. Excellent communication skills are essential. Typical work schedule: 40 hours/week, Monday to Friday between the hours of 8:00am-5:00pm.

Customer Service Representative responsibilities include:

  • Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
  • Handle an average of 25-30 inbound customer calls per day, in addition to making outbound calls in regards to customer follow-up
  • Respond effectively to customer inquiries or complaints
  • Understand customers' requirements, meet deadlines and commitments
  • Become knowledgeable about Channel Master products / systems
Job Requirements
As a Customer Service Representative, you must be driven and ambitious with a strong work ethic. You must also have solid organizational and multitasking skills. It is vital that you have excellent verbal and written communication and interpersonal skills and a commitment to providing quality customer service. You must also have superior decision-making skills and the ability to work well under pressure, both independently and as part of a team.

Specific qualifications for the Customer Service Representative position include:
  • Basic computer proficiency, particularly with Microsoft applications as well as web-based applications
  • Punctuality and consistent work attendance
  • Team-oriented, adaptable, coachable, dependable
  • Consistent behavior in a manner that is aligned with company values and operating principles
  • Must possess problem solving skills, phone skills, and documentation skills
  • Must be organized and able to handle multiple tasks
  • Knowledge of Channel Master products a plus, but is not required