Money Back Guarantee

Channel Master's goal is to get you the product you need for successful antenna reception which is why we'll accept returns on opened or installed product within 30-days of your purchase date. If your recently purchased Channel Master products did not produce the desired results we encourage you to call our expert support staff at 877-746-7261 so we can diagnosis your situation, provide trouble shooting steps or recommend a different solution that will work for your situation.

* Please note:
All sales are final for the following Seagate external hard drives and are NOT included under our 30 day money back guarantee: STBX1000101 and STBV3000100

If you currently have a Channel Master product you'd like to return under our 30-day money back guarantee please double check the notes and stipulations below and contact our support team.

Please keep in mind our requirements for receiving a return. Returns are NOT accepted for any of the following reasons:
  • Original packaging is missing, incomplete, damaged or defaced
  • Accessories, warranty cards, manuals, or other original components are missing or damaged
  • Product is scratched, damaged, altered or not in acceptable resale condition
Also make note of the following:
  • Damaged items cannot be returned
  • Original order shipping charges are non-refundable
  • You are responsible for return shipment expense
  • No returns will be accepted without a return authorization number
  • Returns are only processed for items purchased directly from Channel Master
  • We do not receive returns on Saturday or Sunday
  • No refunds will be given for any reason after 30 days from receipt of your order
  • No returns will be accepted without a return authorization (RMA#) number